FREQUENTLY ASKED QUESTIONS

Can I rent clip-in shoes?

We have a limited number of TIEM Slipstream for rent. We have women’s sizes 7 through 10 available for $5 per class and men’s sizes 9 through 12, charged to your card on file. We love TIEMs for their comfort, support and stability on the bike, and power they give while riding. Please note we have a very limited supply of rentals.

We are also a vendor and have a variety of colors and sizes in-house if you’d like to purchase a pair for yourself!

What do I need to bring to class?

You’ll want to be in comfortable, athletic clothing, something you’re not afraid to sweat in! You can ride in sneakers or cycling shoes with SPD cleats. If you are using sneakers, please make sure they are clean and most importantly dry as we work to keep salt and sand out of the studio and off the bikes.

We suggest at least 20 oz of water, either in your own water bottle or purchased at the desk. We now have towels available for all riders, free of charge!

First time at Spark? Be sure to arrive 15 minutes prior to class so we can give you a tour of the studio and get your set up correctly on your bike.

Will I be able to keep up with class?

One thing we love about indoor cycling is that it caters to all abilities and fitness levels. Instructors give prompts throughout class to help you get the best workout possible but you have complete control - the resistance, your position on the bike, the amount that you follow the cues. Everyone’s body is different, even each bike is a little different, only you know what you need on any given day. This is YOUR ride, we’re just here to guide you along the way.

As with all new exercises regimens, consult with your doctor to determine if indoor cycling is a good option for you.

Do I need to book a class ahead of time?

While we suggest that you purchase and book your class ahead of time using our website or mobile app, you’re always welcome to walk-in as well. Please note that we only take credit cards, no cash, and cannot guarantee a bike without a reservation.

What is the cancellation policy?

If you find that you’re unable to ride, please cancel your bike at least 6 hours prior to class. Cancellations within 6 hours of class results in a $10 penalty. No-shows are charged $15.

What about inclement weather?

When the weather isn’t cooperating, we’ll cancel class at least one hour prior to the start time. You’ll receive an email notification and will be credited back the class automatically. Our social media channels will also communicate any last minute class announcements.

Do you have locker rooms or showers?

While we do not have showers, we do have lockers in which you can secure any valuables during class. We also lock the external doors during class if there is no one out at the desk for additional security.

Can I bring my phone into the spin room?

We get it, we’re used to having our phones with us all.of.the.time. But please part with your device for the entirety of class to unplug, focus on your workout, and not distract both the other riders and the instructors.

Can I leave class early?

Please plan to stay through to the end of class, both to minimize distractions to other riders and for your own safety. We understand that sometimes it can’t be helped but ask that you do your best to limit the frequency with which you do so.